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‘Digital tools can be truly transformative’: how the cloud is changing public sector working
Whether replacing ageing, and costly, technology or giving employees time to focus on life-changing work, cloud innovations are taking over worldwide
A mobile app that notifies managers at the Post Office of customer issues across its 11,500 UK stores; an intelligent platform that means firefighters can plan and respond to calls faster in San Diego; and the official contact tracing app in Germany, the Corona-Warn-App, launched in just 50 days and downloaded more than 34.4m times. Across the world, cloud technology is being used in innovative ways to improve, scale and reimagine public sector services.
With the world changing at such a fast pace, the pressure to evolve public services to meet society’s new needs is increasing. While historically, leaders have prioritised enhancing the front-end interface to the benefit of users, they’re now starting to realise the benefits of transforming back office applications and end-to-end processes. “Time after time we’ve seen services simplified, unnecessary costs removed and capacity created for staff,” says Satpal Biant, head of public sector at SAP UK and Ireland. “Frontline workers are freed up to carry out crucial roles without being waylaid by cumbersome and time-intensive administrative systems.”
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